Information We Collect
When you contact us for water damage restoration, we collect the information you give us directly. That includes your name, phone number, email address, service address, and details about the water damage at your property.
When you browse our website, we collect some information automatically. This includes your IP address, browser type, device type, pages you visit, and the time you spend on our site.
If you call us at +1 (817) 761-4255, we may keep a record of the call so we can follow up on your restoration request and improve our service.
How We Use Information
We use your information to respond to your request, schedule your water damage inspection, and provide the restoration services you need.
We use your contact details to reach you about your project, send updates, and answer your questions.
We use website data to understand how people find us, improve our site, and make sure our services reach Arlington homeowners and businesses who need them.
We may use your information to send you service-related messages or, if you opt in, occasional updates about our restoration services. You can opt out at any time.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well.
We do not use cookies to collect sensitive personal information like your Social Security number or financial account details.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to track website traffic and understand visitor behavior. These tools collect data like pages visited, time on site, and referral sources.
These third-party tools may use cookies and similar technologies to collect information about your online activity over time and across different websites.
We may also use third-party services for scheduling, customer communication, and payment processing. These providers have their own privacy policies that govern how they handle your data.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to outside parties.
We may share your information with trusted service providers who help us run our business, such as scheduling software, payment processors, and analytics providers. These providers only access your information to perform specific tasks for us and are required to keep it confidential.
We may disclose your information if required by law, to protect our rights, or to respond to a legal request.
If our business is sold or merged, your information may be transferred to the new owner as part of that transaction.
Data Retention
We keep your personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
When your information is no longer needed, we securely delete or anonymize it.
If you want us to delete your information, contact us using the details below and we will honor your request as required by law.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These steps include physical, electronic, and procedural safeguards.
No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
If we become aware of a data breach that affects your personal information, we will notify you as required by law.
User Rights
You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing of your data.
To exercise any of these rights, contact us using the phone number or email below. We will respond within a reasonable timeframe and as required by applicable law.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Contact us for more information.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe we have collected information from a child under 13, please contact us so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date at the top.
We encourage you to review this policy periodically to stay informed about how we protect your information.